Funeral Calls Answered With Care
At Lemon we have over 15 years’ experience handling calls for funeral directors like you. Our team are highly trained to handle the sensitive nature of these calls with the level of compassion and empathy that you and your clients should expect.
Our funeral trained operators are available 24 hours a day and by working with Lemon you can ensure that your clients are receiving a professional and caring service each and every time they call, no matter of the time of day. You will also be reassured that you are not missing any vital calls which could otherwise result in lost funerals.
No matter what your requirements, Lemon has the experience to provide a solution tailored to your needs. Our funeral customers range from single funeral homes right up to the large societies, so we have the knowledge and understanding to assist and we’re also proud members of the NAFD and SAIF.
Still unsure whether using our service is right for your funeral business? Why not read our Funeral Director Case Study to see the benefits that another funeral director has experienced when using our service or feel free to give us a call for a chat. There are no long term contracts and we think you’ll be pleasantly surprised by the price.
Are you potentially missing any calls which could result in lost funerals?
Are your potential clients getting an engaged tone or no answer, then calling your closest competitor without you even knowing?
When on-call do you struggle to answer the phone professionally when away from the office, which is giving a negative first impression?
Do you currently have to answer the phone in the middle of arrangements with a family, making them feel that they haven’t got your undivided attention?
Would you like to improve the work life balance of your team by filtering out unnecessary calls that could be dealt with the next day?
Do you simply feel run off your feet and need that little bit of support our team can offer?Let's Talk
Lemon have been an immense support to our family business. They receive all of our out of hours calls which are dealt with professionally, empathetically and compassionately. Lemon staff understand the sensitivity that all of our clients expect during a very sad and stressful time. Any changes to our on-call staff are updated immediately on to their system, giving us peace of mind. We receive a morning report everyday with full details of the last 24 hours activities. We would recommend Lemon’s highly professional services.
If you are looking to outsource your switchboard completely or simply want a service to handle overflow calls during peak call times, then we can help.
With over 15 years’ experience, our funeral trained operators are available 24 hours a day to handle your calls with the compassion and empathy that you and your clients should expect.
We can manage your customer breakdowns, use your systems and follow your processes, to ensure you’re exceeding your client’s expectations and meeting those all-important KPIs.
Need a helpdesk to manage your customer calls out-of-hours? Then look no further, we have a wealth of experience and can even work on third party systems.
Customer service is our thing, in fact we’re fanatical about it! We will work with you to manage your customer calls and provide a first class customer experience.
If you’re missing customer calls, not only is it bad service but you could also be missing sales. It is easy to put a simple solution together so you’ll never miss an important call again.
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From casinos to bars, if you have a venue we can help you manage your customer calls and capture those critical customer enquiries, so that you won’t miss a booking again.
A simple and cost efficient solution to your lone worker needs. Our bespoke system, Lone Ranger, will allow you to meet your legal obligations without breaking the bank.
We'll make the whole process effortless
All calls answered
in the North East