Passionate about our Customer Service
There are lots of tremendous reasons to choose Lemon and provide the zest service to your customers. With millions of calls professionally handled since 2003, we have the experience and expertise to handle even the most challenging of calls and we’re very good at what we do. We’re also available 24 hours a day, 365 days a year, so we’ll always be here for you!
At Lemon we employ only the zest operators and we provide a first class working environment, meaning you get a happy, experienced and highly motivated team handling your calls. We work hard to retain our staff and this is reflected by our achievement of obtaining the Investors in People Gold standard.
All of the calls are handled by Lemon operators at our offices in the North East of England and not outsourced to any third party call centre in the UK or otherwise. This means we’re in complete control of the team at all times, allowing us to guarantee the quality of our service.
If you need us to work on any third party systems, no problem! Chances are we’re already working on it and we can support you in fulfilling your obligations to your clients. We’re also UKAS certified for ISO9001 (Quality Management) and ISO27001 (Information Security), so you can rest assured of the quality of our service but also that your data is in safe hands and we’re fully GDPR compliant.
With Lemon you won’t be tied in to a long term contract, we prefer that you stay we us because there is value in our service and not because of the small print in the T&Cs.
Our invoicing is also clear and transparent, which means that you can manage your budget effectively and we will only charge you for real calls, not sales calls or wrong numbers.
When you choose Lemon, we will take the time to thoroughly understand your business needs, making it a seamless and effortless transition for you and your customers. If you want the best get the Zest!Let's Talk
Millions of calls professionally answered since 2003, we know what we’re doing and we’re good at it
Highly trained and motivated operators available 24 hours a day, 365 days per year
We can use your own CRM or field management software, improving the customer experience and saving you time and money
Comprehensive Management Information reporting, so you know exactly how well we’re performing
Clear and transparent invoicing, which means that you can manage your budget effectively
No long term contracts, we prefer that you stay with us because there is value in our service
We hold ISO9001 for Quality Management and ISO27001 for Information Security and we’re fully GDPR compliant
All calls recorded, both inbound and outbound, for your total reassurance
We'll make the whole process effortless
All calls answered
in the North East